Returns & Exchanges
At Cheese Making, we want you to be completely satisfied with your artisanal supplies. If your order doesn't meet your expectations, we offer a 30-day return policy on all non-perishable equipment and unopened ingredients.
Initiate Your Request
Contact our customer support team with your order number and details of the items you wish to return to receive a Return Authorization number.
Package Your Items
Securely pack the unused items in their original packaging, ensuring that fragile equipment like thermometers or presses are well-protected for transit.
Ship the Package
Affix the provided shipping label to your box and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Receive Your Refund
Once our quality control team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing